Managed Service
Essentials
With over thirty years of combined experience, our team is confident we're the perfect fit for you. Whether you're a charity, club, community centre, micro-business, or something much bigger – we have the tools to keep you and your organisation running smoothly.
Champion Teams
Dedicated Account Managers
Increased Productivity
Microsoft Certified Partner
Your Partner for Managed Services
Locally Rooted. Expertly Driven.
PulseManaged was founded in 2024 by Ewan Townsend-Commins, with a mission to deliver honest, dependable, and forward-thinking IT services to both businesses and homes across West Sussex and beyond.
In 2025, PulseManaged evolved into something even greater. Ewan partnered with Benjamin Coy and Christopher Coy to form PulseManaged Limited—bringing together over 30 years of combined industry experience. This collaboration marked the start of a new era: one built on shared values, technical excellence, and a passion for helping clients thrive through technology. Whether you’re a growing business or a home user looking for support you can trust—we’re here, and we’re ready to help.
Call us
0330 057 6056
Meet the Team
Ewan Townsend-Commins
Operations Director & Founder
Christopher Coy
Director of Physical Security
Benjamin Coy
Director of Physical Security & Installations
Sector Services
Whatever your size or sector, PulseManaged delivers the tools and support you need to thrive – from productivity and IT helpdesk services to cutting-edge communications.
Effective Productivity
As a proud Microsoft Partner, we’re here to supercharge your team’s potential with the full Microsoft 365 suite – including Word, Excel, Teams, Outlook, and more. Whether you're working from home, in the office, or a bit of both, we help keep your business connected, secure, and running smoothly with industry-leading productivity tools.
- Full Microsoft 365 support
- Licensing, setup, and training
- Cloud-based collaboration tools
- Ongoing updates and expert guidance
IT Helpdesk
From proactive support to those “uh-oh” moments, our IT Helpdesk is here when you need us – remotely or on-site. We use an efficient ticketing system to track and resolve issues quickly, and you’ll always have direct access to a real human (no robots here – unless they're helpful).
- Remote & on-site support
- Fast, effective ticket resolution
- Friendly, knowledgeable technicians
- Clear channels of communication
Communications
- VoIP phone systems & SIP trunks
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- Unified communications solutions
- Scalable for businesses of all sizes
We keep your business talking. From reliable VoIP systems and SIP trunks to ultra-fast leased lines and fibre broadband, PulseManaged has your connectivity covered. Whether you're scaling up or just starting out, we’ll design the right solution for your needs.
Certified Expertise
You're in safe hands. With accredited professionals and partnerships like Microsoft, we deliver trustworthy, certified support every time.
Proven Reliability
We don’t just talk the talk – we’ve got a solid track record of keeping systems running smoothly when it matters most.
Future-Focused
We bring fresh ideas and modern tech to the table – helping your business rise, shine and grow every day.
Security First Approach
From antivirus and EDR to secure connectivity, your protection is our priority – because peace of mind should come as standard.
Testimonials
We don’t just deliver great service – we build lasting relationships. But don’t just take our word for it…
— Helen M.
Community Centre Manager
“PulseManaged have been an absolute lifesaver. Quick, knowledgeable, and genuinely lovely to deal with – exactly what our charity needed.”
— Tom B.
Small Business Owner
“Brilliant support from day one. Whether it's a dodgy broadband line or setting up Microsoft Teams, they've had us sorted.”
— Rav S.
Director, Creative Studio
“The helpdesk is honestly a dream – fast responses, clear advice, and I never feel like I'm being fobbed off. Couldn’t recommend them more.”
— Lewis G.
Operations Manager
“From day one, PulseManaged felt like part of our team. They’ve helped us grow with reliable IT, solid advice, and a friendly voice at the end of the phone.”
Services
We offer flexible, reliable and friendly support tailored to your organisation’s needs – whether you’re a one-person powerhouse or a growing team. Here’s how we help:
IT Support & Helpdesk
We keep your systems ticking. Whether it's a quick fix or a major meltdown, our helpdesk is ready with remote and on-site support when you need it most.
Telecoms & Connectivity
From VoIP to Ultrafast Fibre Connectivity, we deliver fast, secure, and scalable connections to keep your business communicating.
Microsoft 365 & Productivity
As a Microsoft Partner, we bring the full power of Teams, Outlook, Excel and more to your business – enabling better collaboration from anywhere.
Cybersecurity & Monitoring
Protect your people and data with robust antivirus, EDR solutions, and ongoing system monitoring. We help you stay one step ahead of threats.
Pricing
Our pricing reflects real value – built around your business, backed by real people who care.
Connectivity
Starting from
Perfect for small businesses and home offices who need reliable internet and essential broadband solutions.
Featured Included:
- High-speed fibre broadband
- Leased line availability
- 24/7 connection monitoring
Managed Support
Starting from
Comprehensive IT support that keeps your systems running and your people productive.
Featured Included:
- Remote Support
- Proactive Monitoring & Patching
- Microsoft 365 Management
- Cybersecurity & Backup Solutions
Telecoms
Starting from
All-in-one voice solutions tailored for businesses of all sizes – from VoIP to SIP and beyond.
Featured Included:
- VoIP handsets and phone lines
- SIP trunking and number porting
- Call routing, IVR, and voicemail
Have a question? Check out the FAQ
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What kind of businesses do you support?
We work with all sorts – from community centres and charities to micro-businesses and growing enterprises. If you use tech, we can help.
Can you support us remotely or do you only offer on-site help?
We do both! Our team provides fast remote support for most issues, and we’ll be there in person when hands-on help is needed.
Are you a Microsoft Partner?
We are indeed! That means we can supply, manage, and support Microsoft 365 products with expert advice and official backing.
What kind of broadband and phone services do you offer?
From fibre broadband to leased lines, VoIP phones to SIP trunks – we’ll get you connected and keep you talking.
Is your support unlimited?
Our Managed Support plans are designed to cover the majority of your day-to-day IT needs with generous remote support included. For anything beyond that, we’ll always be clear about what’s covered and what’s not – no surprises, no hidden charges.
How do we get started?
Just give us a call or drop us a message. We’ll have a quick chat about your needs, and then we’ll take care of the rest.
Call To Action
Ready to take the stress out of IT? Let’s chat about how PulseManaged can support your business with smart, secure solutions that grow with you.
Open Live Chat